|
Audio Planet is proud to offer fast shipping at affordable prices. The shipping fee for each order is based on the package weight, destination, and shipping method. For the most accurate shipping information, use the "Get shipping quote" link on the product pages or in your shopping cart.
Order Tracking
Once an order has been shipped, we send our customers an email with the tracking number for the order. Click on the tracking link in the email to follow the location of the package on the carrier's website. If you did not receive a tracking number by email or need to confirm the tracking information, please contact us at Warranty@audioplanetny.com.
Order Processing
Each order placed on Audio Planet goes through our processing department before it can be shipped. If 3 business days have passed since you submitted payment and you have not received an email with tracking information, please log in to your account to track your orders and/or contact us immediately via email at Warranty@audioplanetny.com. Customers who do not receive a tracking number within 3 days will receive an order status update via email.
Shipping Changes Fees (Address Intercept)
If a request to change the shipping address is made after the package leaves the Audio Planet warehouse, it is subject to an Address Intercept Fee imposed by the shipping carrier. The amount of the fee varies according to the shipping carrier and the destination of the package. Audio Planet will do its best to work with the shipping carriers to make these changes so that your package arrives at the correct address. Please be aware that not all shipping carriers will accept address intercept changes. This policy is in accordance with the security measures and agreements made with our third party shipping companies.
Signature Required
Due to the valuable contents of some shipments, Audio Planet may require a signature upon delivery. Such guidelines will not be overruled upon the customer's request. Please understand that this is a security measure taken by our Company to ensure the safe delivery of each package and guarantee excellent service. Many of our third-party shipping carriers and payment companies require signatures upon delivery to protect against fraud and theft. Customers may request a signature upon delivery by email at Warranty@audioplanetny.com.
Shipping Policy Disclaimer
Our Shipping Guarantee applies only to shipments delayed due to our service failure. We will not guarantee shipments that are delayed due to an act of god (ex: weather), a catastrophic event, or failure by our delivery partners. Our guarantee is also voided if incorrect shipping information is given and results in your order being delayed to its destination. Our guarantee is also void if no one is available to sign for shipment when delivery attempt is made if a signature is required.
Shipping Methods
United States Customers:
The shipping methods listed above are for residential and commercial destinations within the continental 48 United States. Audio Planet primarily uses UPS and USPS to ship orders. Shipments to military addresses and PO Boxes will only ship via USPS. When shipping to a military APO/FPO/DPO address, we strongly recommend choosing USPS Priority as the shipping time is much quicker than Parcel and averages about 2–3 weeks.
Canadian Customers
We ship to Canada via UPS and USPS; an additional charge may be required, please Contact Us before making any purchase. Please be aware that custom fees, duties, taxes, and brokerage fees may apply. These fees are the sole responsibility of the consumer. These fees are in no way beneficial to Audio Planet and we advise all customers to be aware of these fees prior to any purchase.
Products that are in stock are generally shipped within 1–2 business days, while backorder products can take much longer. To that time, you need to add the package transit time with the carrier (UPS or USPS), which is indicated when you select the shipping method.
|
